Responsible Gaming at fa998

1 Our Commitment to Safe Play

fa998 takes its duty of care to Bangladesh players seriously. From the moment you create an account, our platform is designed to support informed, controlled, and enjoyable gaming. We invest continuously in the responsible gaming tools, content, and support channels described on this page — and we make all of them available at no cost to every registered player.

Our core responsible gaming commitments are:

• Strict enforcement of the 18+ age restriction at registration and throughout the account lifecycle.
• Free, immediate access to deposit limits, spending caps, time-out periods, and self-exclusion for every account holder.
• Continuous monitoring of play patterns to identify indicators of harmful gambling behaviour, with proactive outreach where warranted.
• Transparent communication about odds, game mechanics, and the statistical nature of gambling outcomes.
• A dedicated responsible gaming support channel staffed 24/7 on Bangladesh Standard Time (BST, UTC+6).
• No targeting of promotional or bonus communications at players who have set responsible gaming limits or are enrolled in self-exclusion.

2 Age Restriction & Verification

fa998 operates exclusively for adults. You must be 18 years of age or older to register an account, make a deposit, or place a bet on fa998.app. This requirement is absolute and applies to all players in Bangladesh, regardless of the game type or deposit amount.

How We Verify Age

At registration, all players are required to provide their date of birth. Before any withdrawal is processed — and periodically during an account's active lifetime — fa998 conducts Know Your Customer (KYC) verification. This process requires players to submit a valid government-issued identity document such as a National Identity Card (NID), passport, or driver's licence. fa998 will not process any withdrawal for an account that has not completed identity verification, and accounts found to belong to under-18 individuals will be closed immediately with any funds returned in accordance with our account closure procedure.

Protecting Young People

If you share a device with younger family members in Dhaka, Chittagong, Sylhet, or anywhere across Bangladesh, fa998 strongly recommends the following precautions:

• Always log out of your fa998 account when you finish a session — do not leave yourself logged in on a shared device or browser.
• Use a unique, strong password for your fa998 account and never share it with anyone, including children or teenagers in the household.
• Consider using parental control software on shared devices to restrict access to gambling websites at the operating system or browser level.
• Store your bKash, Nagad, or Rocket login credentials securely so that minors cannot make accidental deposits.

3 Self-Exclusion Options

Self-exclusion is fa998's most powerful responsible gaming tool. When you activate self-exclusion, your account is suspended for the period you select. During self-exclusion, you will not be able to log in, deposit, place bets, or access any game on fa998.app. fa998 will also suppress all promotional and bonus communications to your registered mobile number and email address for the duration of the exclusion.

Available Self-Exclusion Periods

fa998 offers self-exclusion in the following durations, all of which can be activated instantly through the account settings dashboard or by contacting the support team:

• 1 week — A short breathing space, suitable for players who feel they need a brief break.
• 1 month — A standard cool-off period recommended for players noticing early warning signs.
• 3 months — A medium-term exclusion for players who want a meaningful pause to reassess their relationship with gambling.
• 6 months — A substantial exclusion period that provides extended distance from the platform.
• 1 year — A long-term exclusion recommended for players experiencing significant disruption to daily life.
• Permanent / Indefinite — A permanent account closure with no possibility of reinstatement. This option is irreversible and is the recommended choice for players who have decided that online gambling is no longer right for them.

How to Activate Self-Exclusion

Self-exclusion can be activated through any of the following channels, all available 24/7:

• Navigate to Account Settings → Responsible Gaming → Self-Exclusion within your fa998 account dashboard and select your preferred duration.
• Contact the fa998 support team via WhatsApp at +880 1700 000 000 and request self-exclusion by name and registered mobile number.
• Email support at fa998.app with the subject line "Self-Exclusion Request" and your preferred exclusion period.

Self-exclusion requests submitted through any of the above channels take effect within one hour of receipt. fa998 will send a confirmation message to your registered mobile number once the exclusion is active. Attempts to circumvent an active self-exclusion by creating a new account are a violation of fa998's Terms & Conditions and will result in permanent account closure.

4 Deposit & Spending Limits

fa998 encourages all players to set deposit limits as a first step in managing their gaming budget. Deposit limits cap the total amount you can add to your fa998 account within a defined rolling period. Once the limit is reached, further deposits are blocked until the period resets. Setting a limit helps ensure that gambling stays within the entertainment portion of your personal budget.

Changing Your Deposit Limits

Deposit limits can be reduced at any time and the reduction takes effect immediately. Requests to increase an existing deposit limit are subject to a mandatory 72-hour cooling-off period before the increase becomes active. This delay is intentional — it gives players time to reconsider a decision made in the heat of a gaming session. If you request an increase and change your mind within 72 hours, simply log in and cancel the pending increase before it takes effect.

5 Time-Out & Session Controls

In addition to deposit limits and self-exclusion, fa998 provides a suite of session management tools that help you control the time you spend on the platform. These tools are designed for players who want to remain active on fa998 but wish to impose structured time boundaries on their gaming activity.

Session Time Limits

You can set a maximum session duration through your account dashboard. When your session reaches the time limit you have set, fa998 will display a notification and automatically log you out if you do not respond within 60 seconds. Session time limits reset each time you log in fresh, ensuring the boundary applies to every individual session.

Reality Check Reminders

fa998's reality check feature displays a pop-up notification at a regular interval that you define — for example, every 30 minutes or every hour. The notification shows you how long you have been playing in the current session and how much you have deposited and wagered during that time. This feature encourages periodic reflection and helps prevent long uninterrupted sessions from occurring unnoticed.

Cool-Off Period

A cool-off period is a shorter, temporary break from fa998 that is less formal than self-exclusion. You can activate a cool-off period of 24 hours, 48 hours, or 7 days at any time from your account dashboard. During a cool-off, deposits and betting are suspended, but you can still log in to review your transaction history or contact support. Cool-off periods cannot be cancelled early once activated.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. fa998 encourages all players to periodically review the following list of warning signs. If several of these descriptions feel familiar, it may be time to use one of fa998's responsible gaming tools or to seek external support.

7 Self-Assessment Checklist

The following questions are drawn from established responsible gaming frameworks. Read each question honestly and reflect on whether it applies to your gambling behaviour over the past four weeks. There are no right or wrong answers — this checklist is for your personal reflection only.

8 Support & Help Resources

fa998 is committed to connecting Bangladesh players with the support they need, whenever they need it. If you believe gambling is having a negative impact on your life or the lives of people close to you, please reach out through any of the following channels.

fa998 Responsible Gaming Support

The fa998 support team includes trained responsible gaming agents who are available 24 hours a day, seven days a week, on Bangladesh Standard Time (BST, UTC+6). These agents can help you activate self-exclusion, set deposit limits, apply a cool-off period, or simply have a confidential conversation about your options.

External Support Organisations

For players who feel that their gambling concern requires support beyond what fa998 can provide directly, we recommend seeking help from qualified mental health and counselling professionals. In Bangladesh, several organisations provide confidential support for behavioural health concerns, including gambling-related issues:

• Kaan Pete Roi (Bangladesh): An emotional support helpline offering confidential listening services. Widely available in major cities including Dhaka, Chittagong, and Sylhet.
• National Mental Health Helpline (Bangladesh): The Government of Bangladesh operates a national mental health helpline for citizens experiencing psychological distress. Contact details are available via government health portals.
• Local healthcare provider: Your local GP, community health centre, or hospital in Bangladesh can refer you to licensed counsellors or psychiatrists who specialise in behavioural addiction.
• Trusted family or community support: In Bangladesh's close-knit family and community culture, speaking honestly with a trusted family member, imam, or community elder can be a meaningful first step toward recovery.

Responsible Gaming for Bangladesh — Practical Guidance

Beyond the tools and contacts above, fa998 recommends the following day-to-day habits for all Bangladesh players to maintain a healthy relationship with online gaming:

• Set a fixed monthly entertainment budget in Taka before you deposit — for example, ৳1,000 or ৳3,000 — and treat this as the maximum you are willing to lose.
• Never gamble when you are feeling emotionally distressed, angry, or under the influence of substances. Decisions made in these states are rarely aligned with your genuine preferences.
• Take regular breaks during gaming sessions. Stand up, stretch, have a glass of water, or step outside before returning to a session.
• Keep a simple record of your deposits and withdrawals so you always know your net position over the past month. fa998's transaction history page in your account dashboard makes this easy.
• Treat winnings as a bonus, not as expected income. Gambling outcomes are determined by random number generators and statistical probability — no strategy or system guarantees a profit.
• During Ramadan, Eid, and other important occasions, prioritise time with family and community over gaming sessions. fa998 recommends reduced play around these periods if gaming begins to compete with meaningful personal commitments.