fa998 Frequently Asked Questions

fa998 requires a valid government-issued identity document to complete KYC verification. Accepted documents include your National Identity Card (NID), passport, or driver's licence. You will need to upload a clear photo of the front and back of your document along with a selfie. KYC is mandatory before your first withdrawal is processed.

fa998 typically completes identity verification within 24 hours of receiving your documents. During busy periods — such as around major cricket tournaments like the BPL or T20 World Cup — verification may take up to 48 hours. You will receive a notification on your registered mobile number once your account is fully verified.

To reset your fa998 password, go to the login page and click "Forgot Password". Enter your registered mobile number and fa998 will send a one-time password (OTP) to that number. Use the OTP to access a secure password reset screen where you can set a new password. If you no longer have access to your registered number, contact support at fa998.app.

No — fa998 strictly allows one account per player. Creating multiple accounts is a violation of the Terms and Conditions and will result in all duplicate accounts being closed and any associated balances being forfeited. If you believe a duplicate account was created in error, contact the fa998 support team immediately to resolve the situation.

To close your fa998 account, contact the support team via WhatsApp at +880 1700 000 000 or email support at fa998.app with a written closure request. Before closure, ensure you have withdrawn any remaining balance. If you are closing your account for responsible gaming reasons, fa998 also offers self-exclusion as an alternative — see the Responsible Gaming page for details.

To deposit via bKash on fa998, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a fa998 merchant number and a reference code. Open your bKash app, choose "Send Money" or "Payment", enter the provided number and amount, use the reference code in the reference field, and confirm with your bKash PIN. The deposit reflects in your fa998 balance within minutes.

bKash deposits on fa998 are credited to your account balance almost instantly — typically within 1 to 5 minutes of a successful bKash transaction. If your deposit has not appeared after 15 minutes, take a screenshot of your bKash transaction confirmation and send it to the fa998 support team via WhatsApp or email for manual verification.

Yes — fa998 supports deposits and withdrawals via Nagad, Rocket, and bKash, making it easy for players across Bangladesh to fund their accounts. The deposit process for Nagad and Rocket follows the same steps as bKash: select the method in the Deposit section, follow the on-screen instructions, and use the provided reference code to match your payment to your fa998 account.

The minimum deposit on fa998 is ৳200. This low threshold ensures that players across Bangladesh — from Dhaka to Chittagong to Sylhet — can start playing without a large upfront commitment. There is no maximum deposit limit for standard accounts, though high-value deposits may trigger additional verification steps as part of fa998's security procedures.

The minimum withdrawal amount on fa998 is ৳500. Withdrawals below this threshold cannot be processed. There is no fee charged by fa998 on standard withdrawals, though your mobile banking provider (bKash, Nagad, or Rocket) may apply their own transaction charges. Always ensure your account KYC is fully verified before requesting a withdrawal.

fa998 processes withdrawal requests within 1 to 4 hours during normal operating hours (BST, UTC+6). Once processed on the fa998 side, funds typically arrive in your bKash, Nagad, or Rocket wallet within 30 minutes. Withdrawals to Dutch-Bangla Bank, BRAC Bank, or other local bank accounts may take 1 to 2 business days. Withdrawals requested on weekends or public holidays may experience slight delays.

Yes — fa998 offers betting markets on BPL (Bangladesh Premier League), IPL, T20 World Cup, ICC tournaments, and a wide range of international cricket series. Markets include match winner, top batsman, total runs, wickets taken, and live in-play betting. Bangladesh Tigers domestic and international matches are featured prominently during the cricket season.

fa998 features hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The collection includes classic 3-reel slots, video slots with bonus rounds, jackpot slots, and Megaways titles. All slots on fa998 use certified random number generators (RNG) to ensure fair outcomes. Browse the full catalogue on the Slots page.

fa998 offers a fully featured live casino powered by Evolution Gaming and Ezugi. Available games include Live Baccarat, Live Roulette, Live Blackjack, Lightning Dice, Andar Bahar, and Teen Patti — all streamed in real time with professional dealers. Live casino games are available 24/7 and are accessible on both desktop and mobile browsers.

Yes — fa998 is fully optimised for mobile play. The fa998.app website works seamlessly on Android and iOS smartphones and tablets via any modern mobile browser, with no app download required. The mobile interface adapts automatically to your screen size, providing the same full game library and account management features available on desktop.

Return to Player (RTP) varies by game title on fa998, but most featured slots carry RTPs between 94% and 97%. RTP is a long-term statistical average — it does not predict individual session outcomes. fa998 publishes the RTP for each slot in the game information panel, which you can access by clicking the "i" or "Info" button before or during a game session.

fa998 offers a welcome bonus to newly registered players on their first deposit. The bonus is credited automatically when you make a qualifying first deposit that meets the minimum threshold. Full terms — including the eligible deposit amount, bonus percentage, and wagering requirement — are displayed on the Promotions page at the time of your registration. Bonus funds are separate from your real-money balance until wagering is complete.

A wagering requirement is the number of times you must bet a bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets using the bonus before withdrawal is permitted. fa998 displays the specific wagering requirement for every active bonus in your account dashboard under "My Bonuses".

Yes — fa998 bonuses have an expiry period, which begins from the date the bonus is credited to your account. The specific validity window (typically 7 to 30 days depending on the promotion) is stated in the individual bonus terms at the time of claiming. Bonus funds and any associated winnings that remain when the expiry date passes are automatically removed from your account.

fa998 rewards regular players through an ongoing loyalty programme. As you play and wager on fa998, you accumulate loyalty points that can be exchanged for bonus credits or used to unlock VIP tier benefits. Higher VIP tiers unlock faster withdrawal processing, higher deposit limits, and dedicated account management. Full details of the current loyalty programme are available on the Promotions page.

fa998 protects all player data using 256-bit SSL encryption, the same standard used by major banks in Bangladesh. Your personal information and payment details are never shared with unauthorised third parties. fa998 stores passwords in hashed form and requires OTP verification for sensitive account actions. For full details on how your data is collected and used, see the Privacy Policy page.

fa998 operates as a safe and secure online gaming platform serving players in Bangladesh. The platform uses SSL encryption, certified RNG game software, and identity verification to maintain fair play and account security. Players are encouraged to review the Terms and Conditions and to use fa998 responsibly. All players must be 18 years of age or older to register and play.

fa998 offers self-exclusion periods ranging from 1 week to permanent account closure. To activate self-exclusion, go to Account Settings, select Responsible Gaming, and choose your preferred exclusion duration. Alternatively, contact the fa998 support team via WhatsApp or email at any hour and request self-exclusion by name and registered mobile number. Self-exclusion suppresses all promotional communications for the full duration.

fa998 does not charge any platform fees on deposits or withdrawals. However, third-party payment providers such as bKash, Nagad, and Rocket may apply their standard transaction service charges. fa998 recommends checking the current fee schedule of your preferred mobile banking app before initiating a transaction to understand the full cost of the transfer.